| Registration | Pre-conference
| Meals & Social Events | Housing
| Programs | Presenters
Q. When is the conference?
A. The main conference begins Monday, May 2, 2005 and runs through Wednesday,
May 4, 2005. The new users pre-conference and the Innovative training
workshops will be held on Sunday, May 1, 2005.
Q. Where will the conference be held?
A. The 2005 IUG conference will be held in San Francisco, California at
the Hilton San Francisco.
Q. How do I get there?
A. The hotel is located approximately 30 minutes away by car from either
the San Francisco International Airport or the Oakland International Airport.
More information on airport to hotel transportation is provided via the
Hilton San Francisco's web site, http://www.hilton.com/en/hi/groups/private_groups/sfofh_iug/index.jhtml,
or via the San Francisco Local Arrangements website which will be available
closer to the conference date.
Q. I’m a vendor. How can I get information about exhibiting
A. Contact our conference manager, Patricia Jones at firstname.lastname@example.org.
Q. Will there be Internet access to check email?
A. Yes. There will be a small area with workstations set aside for attendees
to use to check email. The workstations will have time management software
to help limit users to 15-minute sessions.
Q. Will pads, pens be provided?
A. At IUG 2004 a notebook and pen were included in the goodie bag
given away to conference attendees but this is not always the case.
Q: Would it be possible get a tour of Innovative's office
while we're at the conference?
A: Although Innovative would love to host tours for IUG
members at its headquarters in Emeryville, and they have been investigating
ways to do this, it does not seem practical to organize visits.
Given the logistics of transportation (including the notorious Bay
Area commute), the time it would take to get attendees from the
conference to Innovative headquarters and back would result in too
much time away from the conference. And any times where the commute
issues could be mitigated would be in direct conflict with many
of the sessions. It seems that accommodating guest tours at this
point will not be possible.
Q. If I still have questions after reading this FAQ, who should
A. Contact Carol Wu, IUG Chair, at email@example.com with any additional questions.
Q. What are the rates for registering for the conference?
A. Conference rates are available on the IUG website at:
Q. How do I register?
A. Conference registration process will be entirely online. If you are
a non-member, contact Kathy O’Gorman, IUG Financial Consultant,
for more information. If you aren't sure if your library is an IUG member,
check the roster online at http://fpfaculty.cinstate.cc.oh.us/iug/
Q. What is my site code?
A. The site code is the code that Innovative Interfaces uses to
refer to its customers. It is not the same as your IUG membership
number. If you don't know your site code, contact your site coordinator
or the Innovative Help Desk.
Q. What forms of payment do you accept?
A. Conference registration fees can be paid by credit card (Visa, MasterCard,
or American Express) or check. No purchase orders or Electronic Transfer
of Funds are accepted.
Q. How do I register for the pre-conference or the half-day workshops?
A. You can register for the new users pre-conference or the half-day training
workshops when you register for the main conference.
Q. Can I sign up for both the new users pre-conference and Innovative's
A. The pre-conference and half-day workshops will be presented at the
same time, so it really isn't possible to do both.
Q. What if I forget to sign up for something when I register?
A. You can access your registration information by going to the registration
login page and entering your e-mail address that you gave when you initially
registered. You will then have access to your registration information
and can make the necessary changes.
Q. Can I get on a waiting list for the half-day workshops if
they are already full when I register?
A. Yes, the conference registration site will provide instructions on
how to get on a waiting list.
Q. My institution can't get a check cut by the early bird deadline.
Can I still register at the early bird rate?
A. Yes. You must complete the online registration form on or before the
deadline to qualify for early bird rates even if the check will not arrive
until after that date. Your registration will be pending until payment
Q. I am presenting a program. Do I have to register?
A. Everyone, including presenters, attending the conference must
register and pay for the main conference. People presenting a program
at the new users pre-conference do not have to register or pay for the
Q. Can I register for just one day of the conference?
A. There is no one day registration fee or process. The fees listed on
the Conference Registration Rates page are
the only fees that apply for this conference. The exception is the pre-conference
only registration at $60.
Q. Will I receive a badge in the mail?
A. No, you will pick up your badge and other conference information at
the registration desk during these hours:
|Pre-conference and Innovative Interfaces
Morning and Afternoon Workshops Registration:
||Sunday, May 1, 7:30 a.m. – 2:00 p.m.
|Main Conference Registration:
Sunday, May 1, 2:00 p.m. – 6:00 p.m.
Monday , May 2, 7:00 a.m. – 5:00 p.m.
Tuesday , May 3, 9:00 a.m. – 3:00 p.m.
Q. How do I know if I am registered?
A. When you finish your online registration, you will receive an e-mail
indicating that you completed the registration process. If you believe
that you have completed the registration steps and do not receive an e-mail
within 24 hours, contact Kathy O’Gorman, IUG Financial Consultant,
Q. How do I find my library’s membership number?
A. Check the current IUG membership roster at http://fpfaculty.cinstate.cc.oh.us/iug/
Q. Who should I contact if I have other questions about registration?
A. Contact Kathy O’Gorman, IUG Financial Consultant, at Kathy@innovativeusers.org.
Q. What is the cancellation policy?
A. Written requests for refunds for the main conference must be postmarked
or electronically submitted by April 25, 8:00PM EST. There is a $15 handling
fee for cancellation of main conference attendance.
Send in writing to: Kathy O’Gorman, IUG Financial Consultant, PO
Box 15080, Cincinnati, OH 45215-0080
Or electronically to: Kathy@innovativeusers.org
(a confirming response will be sent)
Pre-conference or meal functions may be cancelled in writing or electronically
by April 25, 8:00PM EST with no penalty. No phone cancellations accepted.
Refunds will be issued after May 5, 2005.
Q. What is the difference between the pre-conference and the
A. The “New Users Pre-conference” is a series of short programs
on Innovative basics, geared to new staff. The format is the same as that
of the main conference. Space is limited to 300 attendees. The half-day
workshops presented by Innovative focus on specific aspects of the system
and will be limited to 250 people per workshop.
Q. Who should come to the new users pre-conference?
A. The “New Users Pre-conference” is designed for staff at
libraries that have implemented Innovative systems within the last two
years. New staff members at older existing sites also find it useful for
Q. Will there be half-day workshops this year?
A. Yes. There will be three half-day workshops. Descriptions are included
in the conference registration information.
Q. Is there a space limit on the half-day workshop?
A. Yes. Space is limited to 250 participants. Names will be placed
on a waiting list for those who register after the workshop is filled.
Meals & Social Events:
Q. What meals are included in registration?
A. The only meal included with conference registration is the all conference
luncheon, which will be held on Tuesday, May 3. Refreshments will be available
during morning and afternoon breaks. Breakfasts are not included. Lunch
is not included in registration for the Sunday events.
Q. When is the all-conference luncheon?
A. The luncheon will be held on Tuesday, May 3 and is open to all attendees,
including vendors and Innovative staff.
Q. Will there be Birds of a Feather seating at the all-conference
A. With the number of conference attendees at over 1,400, the logistics
of organizing marked tables and getting people to those tables quickly
becomes nightmarish. We can only put 10 people around one table. This,
coupled with the noise level makes this unwieldy. If you really want to
meet during the all-conference lunch, we encourage small groups to gather
outside the lunch room and find a table together.
Q. How do I sign up for the Public Library lunch or the Law Library
A. Pre-registration is required for these lunches. You can sign up for
them as part of your conference registration. The Law Library lunch is
limited to members of the Innovative Law Users Group.
Q. Why is the Law Library lunch less expensive than the Public
A. This year the Innovative Law Users Group opted to have a box lunch
rather than a served lunch. In addition, their group is partially subsidizing
Q. Will there be a big reception this year?
A. Innovative will be hosting the opening reception Monday, May 2. It
is open to all conference attendees. Please be sure to wear your conference
Q. Are there any other receptions?
A. Innovative will also be hosting invitation-only receptions for users
at new sites and international users.
Q. How do I get the IUG conference rate at the hotel?
A. Be sure to tell the hotel that you are with the Innovative Users
Group to get the negotiated IUG conference rate.
Q. What do I do if the conference hotel is already full?
A. This year the hotel should accommodate our entire group. If you are
told the hotel is full, contact our conference manager, Patricia Jones,
Q. How do I cancel my hotel reservation if I need to?
A. Call the hotel and cancel as soon as you know that you will not be
using your reserved room.
Q. Who do I talk to if I have problems or questions about housing?
A. Contact our conference manager, Patricia Jones, at firstname.lastname@example.org
Q. What types of programs will be offered?
A. The main conference program includes approximately 132 one-hour sessions
presented by IUG members or Innovative staff. Program formats vary
and in the past have included panel discussions, single or multiple
presenter sessions and open discussion forums.
Q. Will handouts be available?
A. Program materials will only be available online. They will be
available on the IUG website in a password protected section approximately
3-4 weeks prior to the conference. Registered attendees will be
notified when they are available for you to review. We encourage
you to use these materials to help narrow down your choice of programs
to attend as well as use them as a resource after you return home
from San Francisco.
Q. Where are the handouts for programs presented by Innovative
A. These materials are available on CSDirect, generally within a
week or so following the conference. Timing may vary, so please
allow some flexibility.
Q. When will the preliminary program be available?
A. The preliminary program with descriptions of programs is available
from the IUG 2005
Q. Is it too late to propose a program?
A. Yes. The deadline for proposing programs has passed. If you have a
topic you want to discuss or information you wish to share, we suggest
that you sign up for a Birds of a Feather session or propose a Poster
Q. What are “Birds of a Feather” sessions?
A. Birds of a Feather (or BoF) are informal sessions organized by conference
attendees interested in topics that may not be included in the conference
program or to discuss something covered in a formal program. Sign up
sheets will be available near the Registration Desk and space has been
allocated to give groups a place to meet. BoF sessions will not formally
be part of our all conference luncheon, but we encourage you to consider
gathering outside the ballroom and sitting together to use that time
for a discussion.
Q. What are Poster Sessions?
A. Poster Sessions are graphical representations of practices or enhancements
made by users to their III systems. Presenters will spend a designated
time at their exhibits to answer questions and otherwise confer with attendees.
This year that time will be right after the opening session on Monday,
May 2. Guidelines will be provided.
Q. Who do I contact with other program questions?
A. Contact Cheryl Gowing, IUG Vice-Chair and 2005 Program Chair,
Send comments to: email@example.com
Last updated February 15, 2005