IUG 2003 Conference FAQ

General | Registration | Preconference | Meals & Social Events | Housing | Programs | Presenters


Q. When is the conference?
A. The main conference begins Saturday April 26, 2003 and runs through Monday April 28, 2003. The new users pre-conference and the Innovative training workshop will be held on Friday April 25, 2003.

Q. Where will the conference be held?
A. The 2003 IUG conference will be held in San Jose, California, at the Fairmont San Jose hotel.

Q. How do I get there?
A. The closest airport to the hotel is the San Jose International Airport. The hotel is located approximately 15 minutes away by cab or airport shuttle.

Q. I’m a vendor. How can I get information about exhibiting at IUG?
A. Contact our conference manager, Patricia Jones at pia@sprynet.com.

Q. Will there be Internet access to check email?
A. Yes. There will be a small area set aside for attendees to use to check email. This year for the first time we will be installing time management software on the workstations to help limit users to 10 minute sessions to keep the line moving.

Q. Will pads, pens be provided?
A. Sometimes a pad or pen is part of the goodie bag given away to conference attendees but this is not always the case. Conference attendees should bring note-taking items with them.

Q. If I still have questions after reading this FAQ, who should I contact?
A. Contact Anne Myers, IUG Chair, at amyers@bu.edu with any additional questions.


Q. What are the rates for registering for the conference?
A. Conference rates are available on the IUG website at: http://innovativeusers.org/iug2003/reg_rates.pdf

Q. How do I register?
A. For 2003 IUG members the conference registration process is entirely online. There is no registration form as in the past. If you are a non-member, contact Kathy O’Gorman, IUG Treasurer, at Kathy@innovativeusers.org for more information. If you aren't sure if your library is an IUG member, check the roster online at http://fpfaculty.cinstate.cc.oh.us/iug/.

Q. What forms of payment do you accept?
A. Conference registration fees can be paid by credit card (Visa, MasterCard, or American Express) or check. No purchase orders or Electronic Transfer of Funds are accepted.

Q. How do I register for the pre-conference or the all day workshop?
A. You can register for the new users pre-conference or the separate all day training workshop when you register for the main conference.

Q. Can I sign up for both the new users pre-conference and the all day workshop?
A. No. Because Innovative’s training workshop this year runs a full day, you will not be able to sign up for both that and the new users pre-conference.

Q. What if I forget to sign up for something when I register?
A. You can access your registration information by going to the registration login page and entering your e-mail address that you gave when you initially registered. You will then have access to your registration information and can make the necessary changes.

Q. Can I get on a waiting list for the all day workshop if it’s already full when I register?
A. Yes, the conference registration site will provide instructions on how to get on a waiting list.

Q. My institution can't get a check cut by February 28. Can I still register at the early bird rate?
A. Yes. You must complete the online registration form on or before February 28 to qualify for early bird rates even if the check will not arrive until after that date. Your registration will be pending until payment is received.

Q. I am presenting a program. Do I have to register?
A. Everyone attending must register and pay for the main conference, including presenters. People presenting a program at the new users pre-conference do not have to register or pay for the pre-conference.

Q. Can I register for just one day of the conference?
A. There is no one day registration fee or process. The fees listed on the Conference Registration Rates page are the only fees that apply for this conference. There are no exceptions.

Q. Will I receive a badge in the mail?
A. No, you will pick up your badge and other conference information at the registration desk during these hours:

Pre-conference Registration: Friday, April 25th, between 7:30 am – 10:00 am.
Main Conference registration: Friday, April 25th 10:00 am – 6:00 pm
Saturday, April 26th 7:00 am – 5:00 pm
Sunday, April 27th 9:00 am – 3:00 pm

Q. How do I know if I am registered?
A. You will receive an e-mail when you finish the registration process indicating that your registration is pending. Once payment has been verified you will receive a confirming e-mail. If you believe that you registered online, but do not receive an e-mail within 24 hours of registering, contact Kathy O’Gorman, IUG Treasurer, at Kathy@innovativeusers.org

Q. How do I find my library’s membership number?
A. Check the current IUG membership roster at http://fpfaculty.cinstate.cc.oh.us/iug/

Q. Who should I contact if I have other questions about registration?
A. Contact Kathy O’Gorman, IUG Treasurer, at Kathy@innovativeusers.org.

Q. What is the cancellation policy?
A. Written requests for refunds must be postmarked or electronically submitted by April 11, 2003. There is a $15 handling fee for cancellation of main conference attendance. Pre-conference or meal functions may be cancelled in writing or electronically by April 11, 2003 with no penalty. No phone cancellations accepted. Refunds will be issued after April 11, 2003.


Q. What is the difference between the pre-conference and the training workshop?
A. The “New Users Pre-conference” is a series of short programs on Innovative Basics, geared to new staff. The format is the same as that of the main conference and there are no space limitations. The all day training workshop presented by Innovative provides much more intensive training on a specific aspect of system management and will be limited to 200 people.

Q. Who should come to the new users pre-conference?
A. The “New Users Pre-conference” is designed for staff at libraries that have implemented Innovative systems within the last two years. New staff members at older existing sites also find it useful for Innovative Basics.

Q. Who should come to the all day workshop?
A. Innovative recommends that sites send a coordinator, a systems administrator or systems librarian, or a head of technical services or manager in technical services who normally performs file maintenance. The training will be most applicable to sites that have implemented Millennium.

Q. Will there be half-day workshops this year?
A. No. Innovative designs and presents the pre-conference training workshops. The topic they decided to offer this year is too complex to cover in a half-day session so only one all-day session will be offered.

Q. Is there a space limit on the all-day workshop?
A. Yes. Space is limited to 200 participants. Names will be placed on a waiting list for those who register after the workshop is filled.

Meals & Social Events:

Q. What meals are included in registration?
A. The only meal included with conference registration is the all conference luncheon, which will be held on Sunday, April 27. Refreshments will be available during morning and afternoon breaks. Breakfasts are not included. Lunch is not included in registration for the Friday New Users pre-conference or all day training workshop.

Q. When is the all-conference luncheon?
A. The luncheon will be held on Sunday, April 27 and is open to all attendees, including vendors and Innovative staff.

Q. Will there be Birds of a Feather seating at the all-conference luncheon?
A. With the number of conference attendees at 1,100 and growing, the logistics of organizing marked tables and getting people to those tables quickly becomes nightmarish. We can only put 10 people around one table. This, coupled with the noise level makes this unwieldy. If you really want to meet during the all-conference lunch, we encourage small groups to gather outside the lunch room and find a table together.

Q. How do I sign up for the Public Library lunch or the Law Library lunch?
A. Pre-registration is required for these lunches. You can sign up for them as part of your conference registration. The Law Library lunch is limited to members of the Innovative Law Users Group.

Q. Why is the Law Library lunch less expensive than the Public Library lunch?
A. The cost is the same for both lunches. The price is different because the law lunch is being subsidized by the Innovative Law Users Group as a service to its members.

Q. Will there be a big reception this year?
A. Innovative will be hosting the opening reception Saturday April 26 (location TBA). It is open to all conference attendees.

Q. Are there any other receptions?
A. Innovative will also be hosting invitation-only receptions for users at new sites and international users.

Q. Will there be a big gala like the one in Houston?
A. No. Last year the IUG celebrated its 10th conference with a special Anniversary Gala. This is not a regular conference feature.


Q. How do I get the IUG conference rate at the hotel?
A. Be sure to tell the hotel that you are with the Innovative Users Group to get the negotiated IUG conference rate.

Q. What do I do if the Fairmont San Jose is already full?
A. We have negotiated for additional rooms at alternate hotels and will announce this information on the IUG list as well as post it to the IUG website when it is needed.

Q. How do I cancel my hotel reservation if I need to?
A. Call the hotel and cancel as soon as you know that you will not be using your reserved room.

Q. Who do I talk to if I have problems or questions about housing?
A. Contact our conference manager, Patricia Jones, at pia@sprynet.com


Q. What types of programs will be offered?
A. The main conference program includes approximately 130 one-hour sessions presented by IUG members or Innovative staff. Program formats vary and in the past have included panel discussions, single or multiple presenter sessions and open discussion forums.

Q. Will handouts be available?
A. Program materials will only be available online and not in paper format at the conference. They will be available on the IUG website in a password protected section approximately 3-4 weeks prior to the conference. Registered attendees will be notified when they are available for you to review. We encourage you to use these materials to help narrow down your choice of programs to attend as well as use them as a resource after you return home from San Jose. Printed versions of the materials will NOT be distributed at the conference itself.

Q. Where are the handouts for programs presented by Innovative staff?
A. These materials are available on CSDirect, generally within a week or so following the conference. Timing may vary, so please allow some flexibility.

Q. When will the preliminary program be available?
A. The preliminary program with descriptions of programs will be posted to the IUG website in late January.

Q. Is it too late to propose a program?
A. Yes. The deadline for proposing programs was Sept. 2002. If you have a new topic you want to discuss, we suggest that you sign up for a Birds of a Feather session.

Q. What are “Birds of a Feather” sessions?
A. Birds of a Feather (or BoF) are informal sessions organized by conference attendees interested in topics that may not be included in the conference program or to discuss something covered in a formal program. Sign up sheets will be available near the Registration Desk and space has been allocated to give groups a place to meet. BoF sessions will not formally be part of our all conference luncheon, but we encourage you to consider gathering outside the ballroom and sitting together to use that time for a discussion.

Q. Who do I contact with other program questions?
A. Contact Carolyn Rokke, IUG Vice-Chair and 2003 Program Chair, at crokke@saclibrary.org

For Presenters:

The IUG has developed Guidelines for Presenters that will answer most of the questions you may have about preparing and delivering your program. They are available here: http://innovativeusers.org/iug2003/guidelines.html

If you have additional questions after reviewing the guidelines, please contact Carolyn Rokke, Program Chair, at crokke@saclibrary.org

Send comments to: amyers@bu.edu
Last updated February 27, 2003