| Registration | Preconference
| Meals & Social Events | Housing
| Programs | Presenters
Q. When is the conference?
A. The main conference begins Saturday April 26, 2003 and runs through
Monday April 28, 2003. The new users pre-conference and the Innovative
training workshop will be held on Friday April 25, 2003.
Q. Where will the conference be held?
A. The 2003 IUG conference will be held in San Jose, California,
at the Fairmont San Jose hotel.
Q. How do I get there?
A. The closest airport to the hotel is the San Jose International
Airport. The hotel is located approximately 15 minutes away by cab
or airport shuttle.
Q. I’m a vendor. How can I get information about
exhibiting at IUG?
A. Contact our conference manager, Patricia Jones at email@example.com.
Q. Will there be Internet access to check email?
A. Yes. There will be a small area set aside for attendees to use
to check email. This year for the first time we will be installing
time management software on the workstations to help limit users
to 10 minute sessions to keep the line moving.
Q. Will pads, pens be provided?
A. Sometimes a pad or pen is part of the goodie bag given away to
conference attendees but this is not always the case. Conference
attendees should bring note-taking items with them.
Q. If I still have questions after reading this FAQ, who
should I contact?
A. Contact Anne Myers, IUG Chair, at firstname.lastname@example.org
with any additional questions.
Q. What are the rates for registering for the conference?
A. Conference rates are available on the IUG website at: http://innovativeusers.org/iug2003/reg_rates.pdf
Q. How do I register?
A. For 2003 IUG members the conference registration process is entirely
online. There is no registration form as in the past. If you are
a non-member, contact Kathy O’Gorman, IUG Treasurer, at Kathy@innovativeusers.org
for more information. If you aren't sure if your library is an IUG
member, check the roster online at http://fpfaculty.cinstate.cc.oh.us/iug/.
Q. What forms of payment do you accept?
A. Conference registration fees can be paid by credit card (Visa,
MasterCard, or American Express) or check. No purchase orders or
Electronic Transfer of Funds are accepted.
Q. How do I register for the pre-conference or the all
A. You can register for the new users pre-conference or the separate
all day training workshop when you register for the main conference.
Q. Can I sign up for both the new users pre-conference
and the all day workshop?
A. No. Because Innovative’s training workshop this year runs
a full day, you will not be able to sign up for both that and the
new users pre-conference.
Q. What if I forget to sign up for something when I register?
A. You can access your registration information by going to the
registration login page and entering your e-mail address that you
gave when you initially registered. You will then have access to
your registration information and can make the necessary changes.
Q. Can I get on a waiting list for the all day workshop
if it’s already full when I register?
A. Yes, the conference registration site will provide instructions
on how to get on a waiting list.
Q. My institution can't get a check cut by February 28.
Can I still register at the early bird rate?
A. Yes. You must complete the online registration form on or before
February 28 to qualify for early bird rates even if the check will
not arrive until after that date. Your registration will be pending
until payment is received.
Q. I am presenting a program. Do I have to register?
A. Everyone attending must register and pay for the main
conference, including presenters. People presenting a program at
the new users pre-conference do not have to register or pay for
Q. Can I register for just one day of the conference?
A. There is no one day registration fee or process. The fees listed
on the Conference Registration Rates
page are the only fees that apply for this conference. There are
Q. Will I receive a badge in the mail?
A. No, you will pick up your badge and other conference information
at the registration desk during these hours:
||Friday, April 25th, between 7:30 am – 10:00 am.
|Main Conference registration:
||Friday, April 25th 10:00 am – 6:00 pm
Saturday, April 26th 7:00 am – 5:00 pm
Sunday, April 27th 9:00 am – 3:00 pm
Q. How do I know if I am registered?
A. You will receive an e-mail when you finish the registration process
indicating that your registration is pending. Once
payment has been verified you will receive a confirming e-mail.
If you believe that you registered online, but do not receive an
e-mail within 24 hours of registering, contact Kathy O’Gorman,
IUG Treasurer, at Kathy@innovativeusers.org
Q. How do I find my library’s membership number?
A. Check the current IUG membership roster at http://fpfaculty.cinstate.cc.oh.us/iug/
Q. Who should I contact if I have other questions about
A. Contact Kathy O’Gorman, IUG Treasurer, at Kathy@innovativeusers.org.
Q. What is the cancellation policy?
A. Written requests for refunds must be postmarked or electronically
submitted by April 11, 2003. There is a $15 handling fee for cancellation
of main conference attendance. Pre-conference or meal functions
may be cancelled in writing or electronically by April 11, 2003
with no penalty. No phone cancellations accepted. Refunds will be
issued after April 11, 2003.
Q. What is the difference between the pre-conference and
the training workshop?
A. The “New Users Pre-conference” is a series of short
programs on Innovative Basics, geared to new staff. The format is
the same as that of the main conference and there are no space limitations.
The all day training workshop presented by Innovative provides much
more intensive training on a specific aspect of system management
and will be limited to 200 people.
Q. Who should come to the new users pre-conference?
A. The “New Users Pre-conference” is designed for staff
at libraries that have implemented Innovative systems within the
last two years. New staff members at older existing sites also find
it useful for Innovative Basics.
Q. Who should come to the all day workshop?
A. Innovative recommends that sites send a coordinator, a systems
administrator or systems librarian, or a head of technical services
or manager in technical services who normally performs file maintenance.
The training will be most applicable to sites that have implemented
Q. Will there be half-day workshops this year?
A. No. Innovative designs and presents the pre-conference training
workshops. The topic they decided to offer this year is too complex
to cover in a half-day session so only one all-day session will
Q. Is there a space limit on the all-day workshop?
A. Yes. Space is limited to 200 participants. Names will be placed
on a waiting list for those who register after the workshop is filled.
Meals & Social Events:
Q. What meals are included in registration?
A. The only meal included with conference registration is the all
conference luncheon, which will be held on Sunday, April 27. Refreshments
will be available during morning and afternoon breaks. Breakfasts
are not included. Lunch is not included in registration for the
Friday New Users pre-conference or all day training workshop.
Q. When is the all-conference luncheon?
A. The luncheon will be held on Sunday, April 27 and is open to
all attendees, including vendors and Innovative staff.
Q. Will there be Birds of a Feather seating at the all-conference
A. With the number of conference attendees at 1,100 and growing,
the logistics of organizing marked tables and getting people to
those tables quickly becomes nightmarish. We can only put 10 people
around one table. This, coupled with the noise level makes this
unwieldy. If you really want to meet during the all-conference lunch,
we encourage small groups to gather outside the lunch room and find
a table together.
Q. How do I sign up for the Public Library lunch or the
Law Library lunch?
A. Pre-registration is required for these lunches. You can sign
up for them as part of your conference registration. The Law Library
lunch is limited to members of the Innovative Law Users Group.
Q. Why is the Law Library lunch less expensive than the
Public Library lunch?
A. The cost is the same for both lunches. The price is different
because the law lunch is being subsidized by the Innovative Law
Users Group as a service to its members.
Q. Will there be a big reception this year?
A. Innovative will be hosting the opening reception Saturday April
26 (location TBA). It is open to all conference attendees.
Q. Are there any other receptions?
A. Innovative will also be hosting invitation-only receptions for
users at new sites and international users.
Q. Will there be a big gala like the one in Houston?
A. No. Last year the IUG celebrated its 10th conference with a special
Anniversary Gala. This is not a regular conference feature.
Q. How do I get the IUG conference rate at the hotel?
A. Be sure to tell the hotel that you are with the Innovative Users
Group to get the negotiated IUG conference rate.
Q. What do I do if the Fairmont San Jose is already full?
A. We have negotiated for additional rooms at alternate hotels and
will announce this information on the IUG list as well as post it
to the IUG website when it is needed.
Q. How do I cancel my hotel reservation if I need to?
A. Call the hotel and cancel as soon as you know that you will not
be using your reserved room.
Q. Who do I talk to if I have problems or questions about
A. Contact our conference manager, Patricia Jones, at email@example.com
Q. What types of programs will be offered?
A. The main conference program includes approximately 130 one-hour
sessions presented by IUG members or Innovative staff. Program formats
vary and in the past have included panel discussions, single or
multiple presenter sessions and open discussion forums.
Q. Will handouts be available?
A. Program materials will only be available online and not in paper
format at the conference. They will be available on the IUG website
in a password protected section approximately 3-4 weeks prior to
the conference. Registered attendees will be notified when they
are available for you to review. We encourage you to use these materials
to help narrow down your choice of programs to attend as well as
use them as a resource after you return home from San Jose. Printed
versions of the materials will NOT be distributed at the conference
Q. Where are the handouts for programs presented by Innovative
A. These materials are available on CSDirect, generally within a
week or so following the conference. Timing may vary, so please
allow some flexibility.
Q. When will the preliminary program be available?
A. The preliminary program with descriptions of programs will be
posted to the IUG website in late January.
Q. Is it too late to propose a program?
A. Yes. The deadline for proposing programs was Sept. 2002. If you
have a new topic you want to discuss, we suggest that you sign up
for a Birds of a Feather session.
Q. What are “Birds of a Feather” sessions?
A. Birds of a Feather (or BoF) are informal sessions organized by
conference attendees interested in topics that may not be included
in the conference program or to discuss something covered in a formal
program. Sign up sheets will be available near the Registration
Desk and space has been allocated to give groups a place to meet.
BoF sessions will not formally be part of our all conference luncheon,
but we encourage you to consider gathering outside the ballroom
and sitting together to use that time for a discussion.
Q. Who do I contact with other program questions?
A. Contact Carolyn Rokke, IUG Vice-Chair and 2003 Program Chair,
The IUG has developed Guidelines for Presenters that will answer
most of the questions you may have about preparing and delivering
your program. They are available here: http://innovativeusers.org/iug2003/guidelines.html
If you have additional questions after reviewing the guidelines,
please contact Carolyn Rokke, Program Chair, at firstname.lastname@example.org