IUG 2001 Conference Proceedings

Table of Contents

Session: B2/M7

What We Can Learn from Asking Questions About Training

Ann Cleary, Irish Institutes of Technology

Gillian Kerins, Institute of Technology, Tallaght, Dublin


Ann Cleary describe the background of the first cooperative project by the Irish Institutes of Technology -- implementing Innopac's Millennium software consisting of nine (9) core modules. There is a Central Implementation Team (CIT) to provide guidance and advice but servers are local.

Tools used included library briefings, a technical newsletter, monthly staff meeting agenda item, and pre-training documents. For example, the CIT provides each library with a pre-implementation task list and a training checklist. To facilitate communication among libraries, site visits were encouraged; an email list was established; and staff exchanges were planned.

Training Preparation

Issues encountered during training were both technical (firewalls) and experiential (staff members with prior Windows/Web experience).

The CIT helped libraries conduct training audits on both Innopac and non-III topics: MARC 21 (vs. UK MARC), UNIX (vs. NT server), web design, and OCLC cataloging (vs. British library bibliographic system). Another training audit is planned after libraries have implemented each of the core modules.

Share documentation with staff to be trained Getting Started manual, completed worksheets, Innovative's training agenda, and the pre-training audit form.

Tallaght's Experience

Gilliam Kerins compared and contrasted the experiences of training for the Innopac system in two libraries Sligo Institute of Technology, Sligo (http://hazelwood.itsligo.ie/staff/jforan/) and the Institute of Technology, Tallaght, Dublin (http://www.it-tallaght.ie/library/). She presented recommendations from the Tallaght experience.

The rest of the story

Ann presented information on -- other factors, when the trainer leaves, expectations from training, roles of staff, other ways of training, practical recommendations, training strategy, preparation for training, after training, post-implementation training needs, factors for success, and final recommendations. (These are all covered in the conference notebook).

Selected highlights:


"Libraries Associated with the Management Information System Libraries Project." Management Information Systems. Libraries Project. (2 p.)

"Progress." Management Information Systems. Libraries Project. Issue 1 (Summer 2000) (2 p.) ISSN 1393-9668

MIS Libraries Project. "Evaluation of Training." (17 p.)

MIS Libraries Project Office. "Factsheet 15 Training." (June 2000) (2 p.)

Jeanette Mosey, Austin (Texas) Community College