IUG 2023

Dates: May 10-13, 2023
Location: In-person at the Sheraton Phoenix Downtown, Arizona


You’ll find the conference registration links in ➡️your IUG membership profile

Presenters, you should have received your discount code for registration. If you don’t see it, please email: Jeff Campbell. You can download the presenter template using this link.

Due to requirements for maintaining IUG’s non-profit status, to register for the IUG conference, your institution must have an active IUG membership.

Book your hotel room separately using this link.

Hotel Booking

Please ➡️use this link to book at the conference hotel using IUG’s special room rate. Staying at the official conference hotel makes networking easier and keeps registration costs down by helping us fulfill our room night agreement.

The conference hotel and rooms have been completely renovated since 2019. Scroll down to learn what the steering committee likes about our hotel and location.

Conference rates
  • Full Conference, early bird rate. Save $75 through March 15th: $400
  • All day pre-conference session May 10th (optional): +$100
  • Public Library Breakfast May 13th (optional): +$50
  • Other registration options

  • Regular registration March 16th – April 15th: $475
  • Late/ Onsite Registration April 16th – May 10th: $600
  • May 11th ONLY: $200
    • Onsite registration: $225
  • May 12th ONLY: $250
    • Onsite registration: $275
  • May 13th ONLY: $100
    • Onsite registration: $125
Cancellation and Substitution Policy

Written requests for refunds when a main conference or one day registration is cancelled must be postmarked or electronically submitted by Saturday, April 15, 2023. A cancellation fee of $50.00 will be deducted from the refund. No telephone or voicemail refund/cancellations requests will be accepted.

  • To submit the request in writing: send to Kathy O’Gorman, IUG Business Manager, 6077 Far Hills Ave, #118, Centerville, OH 45459.
  • To submit the request electronically: email Kathy O’Gorman at kathy@innovativeusers.org
  • You must also separately cancel with the hotel and transportation providers directly.

Pre-conference or optional meal functions may be cancelled in writing or electronically. A full refund will be issued for these items if requested by April 15, 2023.

Any refund requests received after April 15, 2023 will be refunded at 50% of the total registration fee amount regardless of reason for the cancellation.

All refunds will be issued within 20 days of the END of the conference.

Substitutions are permitted. Please contact our business manager via email kathy@innovativeusers.org to process any substitutions. Don’t forget you may also need to adjust agreements directly with transportation or the hotel providers.

COVID-19 Information

IUG encourages individuals to follow CDC guidelines regarding COVID-19 vaccinations. At this time, IUG will not require members to present proof of vaccination status or to be masked to attend IUG 2023. However, this policy may change if there are new requirements issued by either the CDC or local Phoenix area health officials.


Use this link to view an up-to-date schedule. Here is an outline of each day.

  • May 10th: Full day paid (optional) preconference sessions offered by Innovative.
  • May 11th: Keynote and Innovative presentations.
  • May 12th: IUG Business Meeting. IUG Member and Innovative presentations.
    • Lunch included with conference registration
  • May 13th: IUG Member and Innovative presentations. Last sessions end at 11:30am.

The conference runs through Saturday because these were the available dates at our conference hotel. Unless noted otherwise, meals are typically on your own. In addition to the hotel restaurant there are several nearby lunch options.

Innovative Staff

By attending IUG 2023 you’ll have unprecedented access to 40 Innovative employees. From the Executive Leadership team that shape the company’s vision, to product owners who direct the products you know and love to the support people who help keep your library running day to day, you’ll have access to them ALL.

Here is a list of everyone who will be attending. To make the most of your time, set up an appointment with them by using this form: https://www.iii.com/contact-me/

Keynote Speaker

IUG Welcomes our Keynote Speaker – Anat Baron! Anat is perhaps best known as the wunderkind behind Mike’s Hard Lemonade. Within three years, she grew Mike’s into a $200 million juggernaut – establishing a new category in the ultra-competitive American alcoholic beverage industry. And she did this despite her allergy to alcohol. Anat is currently the CEO and Founder of StashWall, an early-stage technology startup. View a promotional video of Anat.

Pre-conference information

On May 10th, Innovative will offer two full day pre-conference sessions. During the conference registration process, you’ll be presented with the option to register for either session.

Leap Technical Services Bootcamp: You’ve been in the client trenches for years, and now it’s time to put those boots on the ground in Leap! Attend this preconference to experience Cataloging, Acquisitions, and Serials functionality in Leap. This session will get you familiar with navigating Leap and help you hone and customize your searches. You will be shown what features are currently available in Leap pertaining to Cataloging, Acquisitions, and Serials. Find out if you’re ready to abandon the client and “leap” into the technical service browser world. Presenter: Michelle Ralston

Python! Scripting basics with SQL and APIs: This class will introduce the Python programming language. We will cover set up and basic commands. We will also learn how to use and manipulate data via SQL and APIs for both Sierra and Polaris platforms. Note: For Polaris users, APIs are an additional cost product that your library must first acquire. Presenter: Jason Boland

☀️Phoenix Area Information
  • Average of 0 days of rain in Phoenix in May
  • Average of 14 hours of sun in Phoenix in May
  • Phoenix airport is non-stop to 117 domestic destinations and 23 international locations: https://www.skyharbor.com/flights/WhereWeFly 
🏢Hotel & Parking Details
  • ➡️Use this link to book at the conference hotel using IUG’s special room rate
  • Light rail option from airport is easy to navigate ($2 – 10 minute/6 blocks walk to hotel)
  • The airport is 15-minute drive from the hotel. Uber, Lyft and Waymo are available.
  • Very walkable area. Theater, music venues, restaurants, and stadium are all close by. The area scores a 90 on the Walk Score index.
  • Convenient secure parking deck. 
  • Great hotel bar.
  • Live music at the hotel bar most evenings.
  • There are 8 banks of elevators. All conference area floors are accessible from any elevator. Then they are split banks between higher and lower floor levels.
  • IUG provides free conference and hotel room Wi-Fi.
  • Decent vegetarian options for the all-conference lunch.
  • IUG does NOT have special parking arrangements with the hotel.
🛏️Room Amenities
  • 8 out of 8 Steering Committee members agreed at our site visit that the beds and pillows were exceptionally comfortable.
  • Adjustable height desk in room.
  • Plenty of power and USB ports for charging devices.
  • Temperature based room heating and cooling with a continuous fan option.
  • Nightlight in the bathroom.
  • Walk-in shower.
What about a virtual or hybrid event?

The conference will be in person with no virtual option.

We offer current members an opportunity to connect on a variety of topics virtually during our monthly Zoom forums.

We also post content, including some videos, from past conferences shared to our forum.