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  1. Melissa Lowenberg
  2. Sierra/ Millennium/ Encore
  3. Thursday, 19 January 2017
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Hello IUGers, I created some new item types over the holidays and used rapid update to assign the new item type. Some of our 3M machines are failing only on the new item types. Other 3M machines are working fine.

We have done extensive testing and found that if we switch the item back to its old item type it will checkout no problem. Have I missed a configuration table or something else when i created the new items? We do not believe there is any difference with the 3M machines.

Any ideas??? Thanks in advance for your assistance.
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We had to reboot our 3M machines in order for the changes to take effect. Might help in your case, for the machines that aren't recognizing the change.
Hi David,
III Support restarted processes and that did the trick! Thanks so much for your response :-)
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  1. more than a month ago
  2. Sierra/ Millennium/ Encore
  3. # 1
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