We’re having a problem printing Sierra notices to the new printers we got. We can print other things from Sierra, but nothing under "notices"; when we try, the printer will make noise (rollers and fan) for a moment but not output any paper. We can print to other models of printers.
We’re hosted. The printers are model HP LaserJet Pro M404dn; the local workstation connects to them through the network, not USB. I’ve tried different printers and different workstations and they all work the same.
I’ve re-installed the SDA. I’ve looked for settings to change; these printers can do duplex, and do it by default, so I changed two-sided to one-sided in appearance under select printer, but that didn't help.
When I watch the list of print jobs on the workstation, a "java printing" job appears briefly and the status appears as "deleting" and then it goes away. (Normal print jobs appear as "spooling" before they go away.)
Any ideas?
Phil
pshirley@cuyahogafallslibrary.org
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- Phil Shirley
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- Sierra/ Millennium/ Encore
- Wednesday, 14 August 2019
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Phil Shirley
Technology Services Coordinator
Cuyahoga Falls Library
Technology Services Coordinator
Cuyahoga Falls Library
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