[IUG] Items not billing

["Ammon, Mona" <ammonm at u dot library dot arizona dot edu>]

We check out headphones at our information desks.  We have it set up so
that they check out for 4 hours and bill after 24 hours.   

However, notices are not getting sent for these items and even though
they are not being returned they are not billing.  I checked a set out
to myself and let it go overdue.  I never got a notice and the item has
not billed.

I checked the loan rule which seems set up fine to me.  Also another
item which went out under that loan rule did bill after being overdue 24
hours.  

I checked the 3 different days that the items should have been billed
and notices did go out in general.

What am I missing?


Mona Ammon
Library Operations Supervisor
Access and Information Services
University of Arizona Library
ammonm at u dot library dot arizona dot edu
520-271-1023