Re: [IUG] Self- check problem

["Ammon, Mona" <ammonm at u dot library dot arizona dot edu>]

This is how our self checks (3M) have always worked. We are on Release 2006.  I don't think we ever considered this an issue (we have never had complaints from customers that materials they had checked out and were using in the library were taken by someone else).  So we have never researched changing this setting.  Now that we have self check in any changes we did make would be moot.  Since someone could just check in on self  check and then back out again.

There is not a lot of documentation on self check functionality with III (unless maybe you use Express Lane).  I have had to research other issues with our self checks and found little information.  What was always most helpful was talking with 3M who seemed to know more about the fuunctionality of the machines even in relation to the ILS end than III did.
Mona Ammon
Library Operations Supervisor
Access and Information Services
University of Arizona Library
520-307-3551
ammonm at u dot library dot arizona dot edu



-----Original Message-----
From: innopac-bounces at innopacusers dot org on behalf of Martin Lindén
Sent: Wed 12/17/2008 6:45 AM
To: 'IUG INNOPAC List'
Subject: [IUG] Self- check problem
 
Hi,
 
We have discovered, that after update to version 2007 it's now possible for
a patron to check out via a self check station books that already are
checked out to another patron.
 
We have tested this on several third-party self stations of different makes.
 
A patron checks out items and e.g. have these items on his/her desk. Another
patron comes and sees these books and finds them interesting, goes to self
check station and checks them out. If the books are not reserved for
someone, if there is no queue, anyone can check them out without problem via
a self check station.
 
This will create some problems and confusion with patrons wondering where
their literature is. When asking staff will inform them that another patron
has checked out the items.
 
Has anyone else noticed this behaviour on their site?
 
 
I have opened a call for this at Innovative.
 
Any tip or hint how to solve this is appreciated!
 
 
Regards,
 
Martin
KTH
 


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