Re: [IUG] Self-Issue and Fines Payments Kiosk

["Ammon, Mona" <ammonm at u dot library dot arizona dot edu>]

Thanks for the information.
 
We have Ecommerce and customers can pay fines via the web regardless if it is over our fine block limit.
 
It is too bad the kiosk only allows you to pay fines below the block.  It is not clear to me why it would work that way.   
 
We would like to give our customes a smoother experience with if they find they can not check out due to fines they can just pay right at the express check then check out mateials.  No need to go to two seperate places.  That seems smartest to me.  
 
I had heard 3M was working on something but did not remember the details.  I do like the concept of paying with coins.  Well it is nice for customers seems like it could be work for staff.
 
Thanks again,
Mona Ammon
Library Operations Supervisor
Access and Information Services
University of Arizona Library
520-307-3551
ammonm at u dot library dot arizona dot edu

________________________________

From: innopac-bounces at innopacusers dot org on behalf of Sheila Smart
Sent: Tue 11/18/2008 7:06 AM
To: IUG INNOPAC List
Subject: Re: [IUG] Self-Issue and Fines Payments Kiosk



Hi Mona

Just to confirm that what Lise says applies to us as well  - our kiosk
only accepts coins and only fines less than the maximum owed block
(£10.00 in our case) can be paid.  It is "hooked up"  to our 3M V-Series
Self-Service machine which in turn uses a SIP2 licence and connects to
Millennium..  However, we are just about to go live with the web-based
Fines Payment API product which will enable our users to pay any fines
over £5.00.

Foster, Lise Jayne wrote:
> Hi Mona
>
> Sounds like you're saying you want people to be able to pay off some
> fines if they have a max owed block.  Millennium does not allow this
> via self issue it seems - if there is for example a £10 block at which
> they are stopped from borrowing, then they can't access any
> circulation functions which includes paying off the fine.
>
> I'd be delighted to be told otherwise but that's the latest I have!
>
> Lise
>
> Lise Foster
> Team Manager, Systems & Learning Technology
> Centre for Learning Support & Development
> London South Bank University
> 105, Borough Road
> London, SE1 0AA
> Tel : 020 7815 6668
> e-mail: lise dot foster at lsbu dot ac dot uk
> 
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Ammon, Mona
> Sent: 17 November 2008 20:32
> To: IUG INNOPAC List; IUG INNOPAC List
> Subject: Re: [IUG] Self-Issue and Fines Payments Kiosk
>
> I am curious what exactly you have with 3M and what you have with III.
> Do you have a 3M self check or III Express Lane?
> 
> Is the kiosk hooked up to a computer loaded with III or to a 3M self
> check? 
> 
> Are charges paid with a debit/credit card?  Smart chip card?
> 
> Just trying to understand how this all works.  We have 3M express
> checks and have been wanting customers to be able to pay while they
> were using express check if they found out they could not check out
> because of fines.
> I had heard 3M was working on things but not that things were 100%
> available.
> 
> Mona Ammon
> Library Operations Supervisor
> Access and Information Services
> University of Arizona Library
> 520-307-3551
> ammonm at u dot library dot arizona dot edu
>
> ________________________________
>
> From: innopac-bounces at innopacusers dot org on behalf of Sheila Smart
> Sent: Mon 11/17/2008 3:43 AM
> To: IUG INNOPAC List
> Subject: Re: [IUG] Self-Issue and Fines Payments Kiosk
>
>
>
> Hi
>
> Just to let you all know that our 3M Fines Payment Kiosk is working
> very smoothly with Millennium after we upgraded to R2007 1.1.  I've
> now got a separate stats group in Millennium for fines paid via the
> Kiosk and this allows us to keep track of how it is being used and how
> much is being paid either daily, weekly or monthly as I thought this
> might be useful for auditing purposes.
>
> --
> Regards,
>
> Sheila Smart
> Library Systems Co-ordinator
> University Library
> North Street
> St Andrews
> Fife KY16 9TR
>
> Tel: (01334 46) 2316
> The University of St Andrews is a charity registered in Scotland : No
> SC013532
>
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--
Regards,

Sheila Smart
Library Systems Co-ordinator
University Library
North Street
St Andrews
Fife KY16 9TR

Tel: (01334 46) 2316
The University of St Andrews is a charity registered in Scotland : No SC013532

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