Re: [IUG] requests/holds

["Ammon, Mona" <ammonm at u dot library dot arizona dot edu>]

We allow holds for items that are "in library" which we pull for customers.  Items that are checked out even if they are billed for being overdue. Our thought is that many people who get billed for an item have the book they just have not returned it in time not to get billed for it (we bill after most items being 21 days overdue). But we do not allow items marked missing, lost, lost and paid to have holds placed on them by customers through the OPAC as these items are more than likely not availalbe.
 
Mona Ammon
Library Operations Supervisor
Access and Information Services
University of Arizona Library
520-307-3551
ammonm at u dot library dot arizona dot edu

________________________________

From: innopac-bounces at innopacusers dot org on behalf of Pilcher, Annette
Sent: Wed 10/29/2008 8:55 AM
To: IUG INNOPAC List
Subject: Re: [IUG] requests/holds



We allow patrons to request a hold on any item in the circulating collection, even if it is on the shelf.  We then retrieve the item and notify the patron that it is on hold for them.
  Annette Pilcher
 Circulation Librarian
Tennessee State University
-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Helwig, Ruth M.
Sent: Wednesday, October 29, 2008 9:46 AM
To: IUG INNOPAC List
Subject: Re: [IUG] requests/holds

We allow holds/requests on items that are on order and in process, but
not on lost or missing items.  We are new to allowing patrons to place
their own holds, but decided to try allowing holds on these categories
of items.  We know that some of these holds may never be fulfilled but
we decided to allow it anyway and watch to see what happens.  We can
always reevaluate our decision in the future if we discover too  many
problems.

Ruth Helwig
Systems Librarian and Education Bibliographer
Park Library 305
Central Michigan University
Mt Pleasant MI 48859
Phone: 989-774-2404
Fax: 989-774-2179
helwi1rm at cmich dot edu
-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Steve Sowder
Sent: Tuesday, October 21, 2008 10:29 AM
To: nicholsd at jmu dot edu; IUG INNOPAC List
Subject: Re: [IUG] requests/holds

We only allow holds on items that are currently checked out.

We don't do paging for local patrons.

If it is available and on the shelf, go get it and check it out. No hold

necessary.

If missing, billed, on search, etc. we don't know where it is and
presumably the patron doesn't either. But if you find it, we will check
it out to you.


Steve Sowder                                     Systems Librarian
sowder at andrews dot edu                              Andrews University

Susan Nichols wrote:
> Hi,
> I am interested in knowing if any libraries (primarily academic) allow
requests to be placed on items that have statuses such as:  missing,
billed, in processing, on order, lost and paid, etc.  (I realize that
your library may use different descriptions for these types of
statuses).
>
> If you do, can you explain the reason behind your decision to allow
these requests?  Do you experience any complaints about patrons not
having their requests filled in a timely manner?
>
> If you don't, would you conceivably consider doing this?  Why or why
not?
>
> Thanks,
> Susan Nichols
>
>
>
> Susan Nichols
> Circulation Services Manager
> Carrier Library
> James Madison University
> MSC 1704
> Harrisonburg VA 22807
> 540-568-7012
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