[IUG] Research Questions About Express Lane

["Cara Brancoli-Monchicourt" <cbrancoli at cityofmillvalley dot org>]

We are considering launching two to three Express Lane stations at our
library and are in the beginning stages of research-- pros/cons, cost,
others experiences, etc.  Any thoughts on these subjects would be
appreciated.  Also, we are specifically interested in answers to the
following questions:
 
a.      Has anyone used Express Lane with a Mac-Mini or other type of
Apple computer? Any issues? 
b.      Is there one barcode scanner that has worked better than
others-brand, model?  
c.      Have you had any difficulties reading older barcodes?  
d.      How has the e-commerce function been successful/popular?  
e.      Is there a credit card swiper that works particularly
well-brand, model?
f.      Is anyone using Express Lane with a touch screen only-no
keyboard? and how is it working out?
g.      Is there a touch screen that works particularly well-brand,
model?
h.      What is your library's % of checkouts occurring at self-check?
i.      Did you experience a large increase in self-check outs after
adding Express Lane?
j.      Did you  promote/publicize the launch of the self-check
machines? How so?
k.      Do you have any suggestions for patron education?
 
Thank you in advance for your feedback!
 
 
Cara Brancoli
Acting Circulation Supervisor
Mill Valley Public Library
375 Throckmorton Avenue
Mill Valley, CA 94941
Direct: 415-389-4292 ext. 112
Circulation Desk: 415-389-4292 ext. 121
cbrancoli at millvalleylibrary dot org <mailto:cbrancoli at cityofmillvalley dot org> 
 


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