Re: [IUG] Patron recode templates problem

[Mia Massicotte <Mia dot Massicotte at concordia dot ca>]

I think Eeva is also correct about the message popping up here as well.    As I recall, this message shows up whenever the patron operation would go over the max threshold listed in the block table -- it isn't a "problem with the record", it's just that the patron has reached the limit.  There is an enhancement request to make this message customizable.

Mia

-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Eeva Stierwalt
Sent: Tuesday, August 19, 2008 9:24 AM
To: innopac at innopacusers dot org
Subject: Re: [IUG] Patron recode templates problem

Andrea:  Do you have an expiry date set in the patron records?  If you
are blocking by Expiry Date, it is possible that the lack of one might
be causing this to happen!  (just a thought)...I hope this helps!  Kind
regards and have a SUPER day!  Eeva

Eeva Stierwalt
Integrated Library System
Solutions Specialist
Information Technology
London Public Library
251 Dundas St.
London, ON  Canada  N6A 6H9
t 519.661.5100 ex 5156
f 519.663.9013
e eeva dot stierwalt at lpl dot london dot on dot ca

>>> "Tomlinson, Andrea" <AndreaT at chemheritage dot org> 8/19/2008 9:01 AM
>>>
Since we started using the circ module about three years ago we have
used the default patron record template to create all of our patron
records without any modification.  Recently we decided to create
separate record templates with prompts for fixed and variable fields
for
each of the patron types we have in our system.  Right now we have six
p
types so we created six new patron record templates.  I followed the
directions found in the manual and thought the templates were working
fine.  Yesterday we created a patron record for a new patron.
Everything seems to work fine they can access online resources and get
into my millennium but when they try to place a hold in the web Opac
they get a message that says "Something is wrong with your patron
record
please see a librarian".  I checked the loan rule and the rule applied
to the p type allows the patron to place a hold.  The older patron
records made from the original template work fine.  I think something
is
not right with our patron templates I think I am missing something
simple.  Any help is appreciated.

Andrea Tomlinson, MLIS
Technical Services Manager
Othmer Library of Chemical History
315 Chestnut Street
Philadelphia PA 19106
andreat at chemheritage dot org
215-873-8257
Fax 215-629-5257

Please visit our Web site:  www.chemheritage.org
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