Re: [IUG] What would cause patroninfo login page to not appear for some patrons?

[said shafik <saidshafik at hotmail dot com>]

Hi Phil,
 
I can also add our situation to yours and others. When I tried to enable batch requesting and pverify6_web.html, I contacted Help Desk when I thought something was not right. I have been told "A central call for this issue is under investigation by Software Engineering"When I checked Known Issues, I found out there are two of them related to batch requesting with LDAP and batch requesting with PIN problems. I know our problem is with LDAP, what about yours? And the others?
 
 
 
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Said Shafik Library Systems Manager Drexel University Libraries Philadelphia, PA 19104-2875 Phone: 215.895.1832 Fax: 215.895.2070 http://library.drexel.edu 
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> Date: Wed, 16 Jul 2008 11:15:29 -0400> From: pshirley at cuyahogafallslibrary dot org> To: innopac at innopacusers dot org> Subject: Re: [IUG] What would cause patroninfo login page to not appear for some patrons?> > Thanks for everyone's help.> > Someone at the help desk says there's a fix for this in the next > maintenance update for Release 2007. My call tracking number is > 1075776. Help desk staff can also pull up the info I submitted in the > call, where I refer to a call tracking number of another customer who > told me she had a very similar problem (for which there was a different > fix that took care of the problem for some patrons).> > Phil> > Phil Shirley wrote:> > Could anyone give me any idea what might be causing the situation where> > a few patrons, on their home computers, can't load the web page where> > they log into "patroninfo" or the web page where they authenticate when> > they want to request a title? In all cases, it used to work for these> > people; what happens is that they try to go to the page but all they see > > is a blank screen, and the browser's progress bar moves, but the browser > > never gives an error message. One person says the page worked for him > > until about a week ago; another says it stopped working a couple of > > months ago about the time we got Encore. The only thing I can think of > > is that it could have something to do with our certificate, but we've > > had that in place almost a year and it hasn't changed recently. The > > only webopac-related change we made recently was that we got Research > > Pro, but that didn't coincide with anyone's problems.> > > > Two people reporting the problem have Win 98 - one connects through AOL > > and has tried both the AOL browser and IE, and the other through a free > > dial-in account in the area and has tried IE and Slim Browser. I've > > also heard from a person who has Windows XP and uses the AOL browser; I > > haven't heard back from him since I suggested that he use IE, but that > > doesn't necessarily mean that trying using IE fixed the problem for him.> > > > I'd appreciate any ideas you could give me. Our patron info page (the > > one they can't see at all) is:> > > > https://catalog.cuyahogafallslibrary.org/patroninfo> > > > Phil> > -- > > Phil Shirley> Technology Services Coordinator> Cuyahoga Falls Library> Cuyahoga Falls, Ohio> 330-928-2117, ext. 109> pshirley at CuyahogaFallsLibrary dot org> > -- > This message has been scanned for viruses and> dangerous content by MailScanner, and is> believed to be clean.> > --> This message was distributed through the Innovative Users Group INNOPAC list> Public replies: INNOPAC at innopacusers dot org> Update your subscription options: http://innopacusers.org/mailman/listinfo/innopac
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