Re: [IUG] What would cause patroninfo login page to not appear for some patrons?

[Phil Shirley <pshirley at cuyahogafallslibrary dot org>]

Thanks for everyone's help.

Someone at the help desk says there's a fix for this in the next 
maintenance update for Release 2007.  My call tracking number is 
1075776.  Help desk staff can also pull up the info I submitted in the 
call, where I refer to a call tracking number of another customer who 
told me she had a very similar problem (for which there was a different 
fix that took care of the problem for some patrons).

Phil

Phil Shirley wrote:
> Could anyone give me any idea what might be causing the situation where
> a few patrons, on their home computers, can't load the web page where
> they log into "patroninfo" or the web page where they authenticate when
> they want to request a title?  In all cases, it used to work for these
> people; what happens is that they try to go to the page but all they see 
> is a blank screen, and the browser's progress bar moves, but the browser 
> never gives an error message.  One person says the page worked for him 
> until about a week ago; another says it stopped working a couple of 
> months ago about the time we got Encore.  The only thing I can think of 
> is that it could have something to do with our certificate, but we've 
> had that in place almost a year and it hasn't changed recently.  The 
> only webopac-related change we made recently was that we got Research 
> Pro, but that didn't coincide with anyone's problems.
>
> Two people reporting the problem have Win 98 - one connects through AOL 
> and has tried both the AOL browser and IE, and the other through a free 
> dial-in account in the area and has tried IE and Slim Browser.  I've 
> also heard from a person who has Windows XP and uses the AOL browser;  I 
> haven't heard back from him since I suggested that he use IE, but that 
> doesn't necessarily mean that trying using IE fixed the problem for him.
>
> I'd appreciate any ideas you could give me.  Our patron info page (the 
> one they can't see at all) is:
>
> https://catalog.cuyahogafallslibrary.org/patroninfo
>
> Phil

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Phil Shirley
Technology Services Coordinator
Cuyahoga Falls Library
Cuyahoga Falls, Ohio
330-928-2117, ext. 109
pshirley at CuyahogaFallsLibrary dot org

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