Re: [IUG] What would cause patroninfo login page to not appear for somepatrons?

["Welch, Andrew" <AWelch at auroragov dot org>]

You might check if they're using Norton Internet Security. That's been
reported to the list in the past as causing login problems.

Andrew Welch
Sr. Library Systems Technician
Aurora Public Library
Aurora, CO 80012
http://auroralibrary.org
 

>-----Original Message-----
>From: innopac-bounces at innopacusers dot org 
>[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Phil Shirley
>Sent: Friday, July 11, 2008 12:27 PM
>To: innopac at innopacusers dot org
>Subject: [IUG] What would cause patroninfo login page to not 
>appear for somepatrons?
>
>Could anyone give me any idea what might be causing the 
>situation where a few patrons, on their home computers, can't 
>load the web page where they log into "patroninfo" or the web 
>page where they authenticate when they want to request a 
>title?  In all cases, it used to work for these people; what 
>happens is that they try to go to the page but all they see is 
>a blank screen, and the browser's progress bar moves, but the 
>browser never gives an error message.  One person says the 
>page worked for him until about a week ago; another says it 
>stopped working a couple of months ago about the time we got 
>Encore.  The only thing I can think of is that it could have 
>something to do with our certificate, but we've had that in 
>place almost a year and it hasn't changed recently.  The only 
>webopac-related change we made recently was that we got 
>Research Pro, but that didn't coincide with anyone's problems.
>
>Two people reporting the problem have Win 98 - one connects 
>through AOL and has tried both the AOL browser and IE, and the 
>other through a free dial-in account in the area and has tried 
>IE and Slim Browser.  I've also heard from a person who has 
>Windows XP and uses the AOL browser;  I haven't heard back 
>from him since I suggested that he use IE, but that doesn't 
>necessarily mean that trying using IE fixed the problem for him.
>
>I'd appreciate any ideas you could give me.  Our patron info 
>page (the one they can't see at all) is:
>
>https://catalog.cuyahogafallslibrary.org/patroninfo
>
>Phil
>-- 
>
>Phil Shirley
>Technology Services Coordinator
>Cuyahoga Falls Library
>Cuyahoga Falls, Ohio
>330-928-2117, ext. 109
>pshirley at CuyahogaFallsLibrary dot org
>
>
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