Re: [IUG] mystery in transit issue

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We have this problem occasionally, too. This may be a silly question, but where IS the locations served table?


- Amelia
 
Amelia Klem Osterud
Access Services Librarian
Carroll College Library
100 N. East Ave.
Waukesha, WI 53186
(262) 650-4888
aosterud at cc dot edu

-----Original Message-----
From: innopac-bounces at innopacusers dot org [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Anderson, Barb (Library)
Sent: Thursday, April 10, 2008 10:05 AM
To: IUG INNOPAC List
Subject: Re: [IUG] mystery in transit issue

I would have bet on the locations served table too--it happened to me
when I added a new location (also a one branch library here) and forgot
to add it to my locations served table. At first we thought it was
because the items were checked out when I made the location changes
globally, but it turned out to be my oversight.
Barb

Barb Anderson
Medical Librarian
The Cleveland Clinic Alumni Library
9500 Euclid Ave.
Cleveland, OH 44195

andersb3 at ccf dot org
voice: 216-445-7347
fax: 216-444-0271

> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On
> Behalf Of Riggle, Keven
> Sent: Thursday, April 10, 2008 10:26 AM
> To: IUG INNOPAC List
> Subject: Re: [IUG] mystery in transit issue
>
> Bill,
>
> Shoot! I thought the locations served table would be the answer. My
next thought was
> individuals have a "location
> served" as part of their authorizations but since you don't have any
new staff that blows a
> big hole in that thought.
>
> I assume you have checked in the in transit items, checked them back
out and in again with
> no problem. Intermittent problems can be a real pain to track down.
Somehow the milcirc
> login is forgetting that the childav, adtav, etc. are OK to check-in.
Could the previous
> transaction have set the system up for failure?
>
> The key may be catching the system when it fails and then getting the
Help Desk to get to
> the transaction log quick enough to see what happened.
>
> Keven
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On
> Behalf Of Bill Forgette
> Sent: Wednesday, April 09, 2008 6:17 PM
> To: IUG INNOPAC List
> Subject: Re: [IUG] mystery in transit issue
>
> We do not have separate checkout locations.
>
> The locations served table was checked and all locations are listed
> properly.
>
> And we are not an Oracle site.
>
> Bill
> ---
> Bill Forgette
> Assistant Administrator
> Glenside Public Library District
> v) 630-260-1550
> f) 630-260-1433
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Riggle, Keven
> Sent: Wednesday, April 09, 2008 5:46 PM
> To: IUG INNOPAC List
> Subject: Re: [IUG] mystery in transit issue
>
> Bill,
>
> Do you have separate checkout points for children vs. adult materials?
> Does "in transit" only happen with the milcirc login?
>
> My thoughts: In the setup for the milcirc login there probably is a
> "locations served" listed. I am guessing the corresponding "locations
> served" table is missing the three location codes you have in your
> examples. Therefore when the milcirc login checks in an item with a
> "childav" location code it is setting the item to "in transit" because
> the system doesn't think it belongs with the locations "served" by
> milcirc.
>
> Keven
>
> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
> [mailto:innopac-bounces at innopacusers dot org] On Behalf Of Bill Forgette
> Sent: Wednesday, April 09, 2008 5:07 PM
> To: IUG INNOPAC List
> Subject: [IUG] mystery in transit issue
>
> I'm having a bit of a mystery. I've searched the archives and haven't
> noticed anything regarding this issue.
>
>
>
> Myself, the head of circulation, and our head of tech services cannot
> figure this out...
>
>
>
> Over the past few weeks, we have been getting random items appearing
to
> be in transit for no obvious reason. Has anyone else experienced
this?
>
>
>
> We are a single branch library, and all locations served are within
that
> one branch. All examples below were from different items returned by
> different patrons. Issue is happening with AV and print materials.
>
> No new staff on hand - if it was a staff created problem I feel it
would
> be on more chunks of items than random ones checked in at different
> times.
>
> Mil 2006.1.3
>
> Nothing different with our setup except a new Encore server - but this
> started happening before Encore server was here I believe.
>
>
>
> Example one:
>
> Item location childav
>
> lcheckin 4-5-08.
>
> Item updated 4-9-08.
>
> Status in transit
>
> Message: wed apr 9 2008 1149am in transit from milcirc to chdav
>
>
>
> Example two:
>
> Item location: adtav
>
> Lcheckin 4-3-08.
>
> Item updated 4-9-08.
>
> Status in transit
>
> Message: wed apr 9 2008 1119am in transit from milcirc to adtav
>
>
>
> Example three:
>
> Item location: child
>
> Lcheckin: 3-31-08
>
> Item update 4-9-08.
>
> Status in transit
>
> Message: wed apr 9 2008 1119am in transit from milcirc to adtav
>
>
>
> Bill
>
> ---
>
> Bill Forgette
>
> Assistant Administrator
>
> Glenside Public Library District
>
> v) 630-260-1550
>
> f) 630-260-1433
>
>
>
>
>
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