Re: [IUG] Library Delivery Questions

["Anderson, Ann E" <ann dot e dot anderson at boeing dot com>]

We are not have a campus but we do send mail everything out.   We cover
the US and often send things overseas.

Do you use interdepartmental mail or do you provide a courier service?
We have both but that is because we cover so much area.  We will also
use the post office and FedEx.  

Does your library have the Held Item Delivery module? How does it work
for this practice?  No.  We looked into it and found that is put extra
steps into the process.   What we would really like is for auto check
and printing a mailing slip to work together.

If you do not have the Held Item Delivery module, do you use the system
to allow requests for delivery to offices?  If so, would you share your
documentation with us?   We allow/encourage people to use the system to
request items.  They can return the material to the nearest library by
mail or in person.   And the library that receives it either sends it to
the next person or to the "home" library.  

Do you arrange for items to be picked up or is the patron responsible
for returning items.   It is not practical for us to pick things up.

One of our biggest problems is the mail system.  If often can take weeks
for and item to get to a patron.  This can cause problems when a patron
gets a recall notice for something they have yet to get.  In talking
with others, to make this work, you need a really good delivery system.

Good luck.

Ann Anderson
The Boeing Company
White Salmon WA.

-----Original Message-----
From: Pat Crawford [mailto:pcrawfor at bryant dot edu] 
Sent: Friday, January 25, 2008 6:52 AM
To: IUG INNOPAC List
Subject: Re: [IUG] Library Delivery Questions

Hi Heather -
 
At Bryant University, we implemented an incredibly successful delivery
service to all Bryant employees back in January 2007.  We are a small
institution and are thereby able to hand deliver to the offices on
campus.  Periodically we will route through the campus mail system
should an extenuating circumstance arise.
 
We do not have the Held Item Delivery module, so I cannot speak to that.
Our consortium allows for online requests so anything an employee can
request online (Bryant materials, consortium materials, ILLs, INN-Reach)
will be hand delivered.
 
As materials arrive, we check them out to the individual and package
accordingly so as to ensure privacy.  Deliveries are made once a day,
Monday - Friday (usually early afternoon).  While we do not offer a
pickup service, we are willing to accommodate a pickup if someone calls
and has it ready when we are making our rounds... a nice customer
service touch, though this isn't anything we want to actually offer (at
this juncture, anyways).  Some folks send back via campus mail; not a
problem on our end.
 
In the past 13 months, we have received rave reviews for this service
and, knock on wood, have yet to experience any difficulties with anyone
saying that they never received the item(s).
 
Hope this helps - Pat
 
________________________________________

Pat Crawford
Access Services Librarian
Douglas and Judith Krupp Library
Bryant University : HELIN Consortium
1150 Douglas Pike : Smithfield, RI 02917 Office/Voice 401-232-6000
x20414 http://library.bryant.edu <http://library.bryant.edu/>  :
pcrawfor at bryant dot edu

<mailto:cgyger at fcgov dot com>  

________________________________

From: innopac-bounces at innopacusers dot org on behalf of Heather Roberts
Sent: Fri 1/25/2008 8:03 AM
To: IUG INNOPAC List
Subject: [IUG] Library Delivery Questions



For the past year and a half, we have been using our delivery service to
transfer items to and from the branch libraries on JMU's campus.  We are
close to implementing the next phase, which is delivering to campus
offices, but would like to know how other libraries handle this before
we get started.  If your library does deliver to offices around your
campus, we would appreciate it if you could answer the following
questions.  Any other comments or suggestions are welcome.  Thanks in
advance for your help!

Do you use interdepartmental mail or do you provide a courier service?



Does your library have the Held Item Delivery module? How does it work
for this practice?



If you do not have the Held Item Delivery module, do you use the system
to allow requests for delivery to offices?  If so, would you share your
documentation with us?



Do you arrange for items to be picked up or is the patron responsible
for returning items.

--
Heather Roberts
Circulation Services Coordinator
Carrier Library
James Madison University

540.568.6818



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