Re: [IUG] Library Delivery Questions

[Catherine Wilkinson <wilkinsncl at appstate dot edu>]

Heather,

Heather Roberts wrote:
> For the past year and a half, we have been using our delivery service to 
> transfer items to and from the branch libraries on JMU's campus.  We are 
> close to implementing the next phase, which is delivering to campus 
> offices, but would like to know how other libraries handle this before 
> we get started.  If your library does deliver to offices around your 
> campus, we would appreciate it if you could answer the following 
> questions.  Any other comments or suggestions are welcome.  Thanks in 
> advance for your help!
>
> Do you use interdepartmental mail or do you provide a courier service?
>   
Appalachian State hires student assistants to make deliveries to 
departmental offices on campus.  The service is only available to 
faculty.  Deliveries are made Monday through Friday while school is in 
session.  Requests are printed several times daily, again Monday through 
Friday, and usually delivered within hours.
> Does your library have the Held Item Delivery module? How does it work 
> for this practice?
>   
WNCLN (ASU, UNCA, WCU) has long used the 'Request' function for moving 
items among the 3 institutions.    ASU simply allows patrons to use this 
function to request a local delivery option.  While only faculty can opt 
for departmental delivery, ASU uses the request function to allow 
faculty, staff and students to specify a library pickup.  Those request 
are placed on the 'hold' shelf for pickup.
> If you do not have the Held Item Delivery module, do you use the system 
> to allow requests for delivery to offices?  If so, would you share your 
> documentation with us?
>
>  
>
> Do you arrange for items to be picked up or is the patron responsible 
> for returning items.
>   
There is no pickup.  Patrons either use one of the large book return 
drops scattered around campus, bring it back to the library, or use 
campus mail.

Catherine


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