Re: [IUG] Library Delivery Questions

["Pat Crawford" <pcrawfor at bryant dot edu>]

Hi Heather -
 
At Bryant University, we implemented an incredibly successful delivery service to all Bryant employees back in January 2007.  We are a small institution and are thereby able to hand deliver to the offices on campus.  Periodically we will route through the campus mail system should an extenuating circumstance arise.
 
We do not have the Held Item Delivery module, so I cannot speak to that.  Our consortium allows for online requests so anything an employee can request online (Bryant materials, consortium materials, ILLs, INN-Reach) will be hand delivered.
 
As materials arrive, we check them out to the individual and package accordingly so as to ensure privacy.  Deliveries are made once a day, Monday - Friday (usually early afternoon).  While we do not offer a pickup service, we are willing to accommodate a pickup if someone calls and has it ready when we are making our rounds... a nice customer service touch, though this isn't anything we want to actually offer (at this juncture, anyways).  Some folks send back via campus mail; not a problem on our end.
 
In the past 13 months, we have received rave reviews for this service and, knock on wood, have yet to experience any difficulties with anyone saying that they never received the item(s).
 
Hope this helps - Pat
 
________________________________________

Pat Crawford
Access Services Librarian
Douglas and Judith Krupp Library
Bryant University : HELIN Consortium
1150 Douglas Pike : Smithfield, RI 02917
Office/Voice 401-232-6000 x20414
http://library.bryant.edu <http://library.bryant.edu/>  : pcrawfor at bryant dot edu

<mailto:cgyger at fcgov dot com>  

________________________________

From: innopac-bounces at innopacusers dot org on behalf of Heather Roberts
Sent: Fri 1/25/2008 8:03 AM
To: IUG INNOPAC List
Subject: [IUG] Library Delivery Questions



For the past year and a half, we have been using our delivery service to
transfer items to and from the branch libraries on JMU's campus.  We are
close to implementing the next phase, which is delivering to campus
offices, but would like to know how other libraries handle this before
we get started.  If your library does deliver to offices around your
campus, we would appreciate it if you could answer the following
questions.  Any other comments or suggestions are welcome.  Thanks in
advance for your help!

Do you use interdepartmental mail or do you provide a courier service?



Does your library have the Held Item Delivery module? How does it work
for this practice?



If you do not have the Held Item Delivery module, do you use the system
to allow requests for delivery to offices?  If so, would you share your
documentation with us?



Do you arrange for items to be picked up or is the patron responsible
for returning items.

--
Heather Roberts
Circulation Services Coordinator
Carrier Library
James Madison University

540.568.6818



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