Re: [IUG] Millennium won't load at one of our branches....

["Anderson, Barb (Library)" <andersb3 at ccf dot org>]

If they have a Sonic firewall, check out the updated FAQ on access
through local firewalls on CSDirect.
Barb

Barb Anderson
Medical Librarian
The Cleveland Clinic Alumni Library
9500 Euclid Ave.
Cleveland, OH 44195
 
andersb3 at ccf dot org
voice: 216-445-7347
fax:  216-444-0271

> -----Original Message-----
> From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On
> Behalf Of Cheryl Armstrong
> Sent: Friday, January 11, 2008 4:55 PM
> To: innopac at innopacusers dot org
> Subject: Re: [IUG] Millennium won't load at one of our branches....
> 
> 
> Thank you, Giles.
> 
> Yes, there is a separate listing for MILLENNIUM but unlike your setup,
we
> do have an ALL in it.
> There is no way I can get the network administrators to assign a
static IP
> to a workstation PC.  They just won't do it.
> Of the suggestions so far, I think it is probably a firewall setting
and I
> will let the Courthouse people know what we need.  They must have
changed
> something for Millennium to be working fine one week and not at all
the
> next.
> 
> --cheryl
> 
> 
>    Date: Fri, 11 Jan 2008 10:03:04 -0500
>    From: "Riesner, Giles" <GRIESNER at ccbcmd dot edu>
>    Subject: Re: [IUG] Millennium won't load at one of our branches....
>    To: "IUG INNOPAC List" <innopac at innopacusers dot org>
>    Message-ID:
>
<32AA4C7763CB33479AF73581514D57EB027789A0 at cwe dot ccbc dot ccbcmd dot edu>
>    Content-Type: text/plain;charset="iso-8859-1"
> 
>    Cheryl --
> 
>    I'm sure your server does have a static IP address. It's the
WORKSTATION
>    IP address that Jamen was talking
>    about, I'm sure.
> 
>    Also, under Limit Network Access there is a separate listing for
>    MILLENNIUM (at least in our system),
>    that in our case does NOT have "ALL" in it, but specific ranges.
(We use
>    private addresses on campus -
>    10.x.x.x, so it's MOSTLY those). It's HERE that you would want to
make
>    certain that the workstation IP
>    is listed. As for it working under TELNET, there is a separate
listing
>    for TELNET access and it apparently
>    IS in that table or that one is set to allow access to ALL.
> 
>    You might also have the courthouse folks check their firewall to
make
>    certain that they're allowing
>    the appropriate ports through. Check the FAQ on Csdirect but I
believe
>    that there are several ports
>    (port 2000 is one of them and there are a couple of others as I
recall)
>    that need to be open for communication.
> 
>    Hope this helps.
> 
>    --Giles Riesner
> 
> Cheryl Armstrong
> Systems Manager and Head of Technical Services
> San Francisco Law Library
> 401 Van Ness Avenue, Suite 400
> San Francisco, CA 94102
> cheryl dot Armstrong at sfgov dot org
> 415-554-6832
> 
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