Re: [IUG] Millennium won't load at one of our branches....

[Cheryl Armstrong <Cheryl dot Armstrong at SFGOV dot ORG>]

Thanks for the suggestion, Jamen, but our Limit Network Access table is set
to All.
Our server does have a static IP.
--cheryl


Date: Thu, 10 Jan 2008 12:10:03 -0600
From: "McGranahan, Jamen (Library)" <Jamen dot McGranahan at nashville dot gov>
Subject: Re: [IUG] Millennium won't load at one of our branches....
To: "IUG INNOPAC List" <innopac at innopacusers dot org>
Message-ID:

<98EB0DF408E3514390AD43E6975B2E54012A9D39 at HOBVSISMS02 dot nashville dot org>
Content-Type: text/plain;charset="us-ascii"

If your IP is dynamic (changes from one week to the next), then you need
to tell your IT people that it needs to be static so that this won't
happen again, because that is what is sounds like.  Since the Limit
Network Access table uses IPs for authentication, it really sounds like
that's the culprit.  Good luck!

Jamen McGranahan
Library Automation Specialist
Nashville Public Library


-----Original Message-----
From: innopac-bounces at innopacusers dot org
[mailto:innopac-bounces at innopacusers dot org] On Behalf Of Cheryl Armstrong
Sent: Thursday, January 10, 2008 11:41 AM
To: innopac at innopacusers dot org
Subject: [IUG] Millennium won't load at one of our branches....


Good morning from a cold gray San Francisco.

We have switched to WebPACPro.  But I don't think this is the cause of a
new problem that is occuring at our Courthouse reading room.
We have been able to bring up Millennium at that site for checking in
materials ever since switching to Millennium.
We are on Millennium 2006 vr 1.3.
Between one week and the next, we can no longer bring up Millennium at
that site.
I assumed it was a problem with the computer itself.  I attempted to
reinstall Millennium on the problem PC and could not bring up
Millennium.
I brought over a computer from the main library that accesses the
catalog with Millenium just fine at the main library, but Millennium
would not load at the Courthouse reading room.
We CAN access the catalog for update using Anzio on that same computer
at the Courthous.  But you cannot check in materials using the Anzio
software.

I have given the Courthouse tech services people the IP of our catalog
and the IP for the computer.

Any other ideas?


Cheryl Armstrong
Systems Manager and Head of Technical Services San Francisco Law Library
401 Van Ness Avenue, Suite 400
San Francisco, CA 94102
cheryl dot Armstrong at sfgov dot org
415-554-6832