RE: Printed Receipts issues

["William Gray" <wgray@xxxxxxxxxx>]

Hi Margaret,

I have those exact same sentiments, and I'm glad to see from the responses so far that other libraries feel the same way. I'm all for customer service, but I agree that there are other considerations.

Thanks again for your thoughts, Margaret.

Regards,

--Will

-----Original Message-----
From: innopac-admin@xxxxxxxxxx
[mailto:innopac-admin@xxxxxxxxxx]On Behalf Of Margaret Conroy
Sent: Monday, April 07, 2003 10:35 AM
To: innopac@xxxxxxxxxx
Subject: RE: Printed Receipts issues


William,
 Our library uses printed receipts.  We switched cold turkey and many patrons didn't like the change at first. We offered magnets and most were satisfied with that.  In my opinion a lot of the objections came from the fact that we changed something they were used to. Now it seems that patrons are used to the receipts and we get few complaints.  We're giving magnets out again this week for National Library Week.
 This issue reminds me of an analogy to the family that prepares different meals for each child based on the child's preferences - no one wins!  Children don't learn to eat new things and the cook is in the kitchen much longer than necessary to provide a basic service.  Public service IS important, but sometimes we must place time efficiency and staff ergonomic concerns into the mix as well.

Margaret Conroy, Director
Missouri River Regional Library
214 Adams St.  P.O. Box 89
Jefferson City, MO 65102
(573) 634-6064 ext. 234
(573) 634-7028 fax 
conroym@xxxxxxxxxx