Re: Implementing WAM -Reply

["Marcae Dimeitria Wilkins" <mdwilkins@xxxxxxxxxx>]

Hi,

My name is Marcae Wilkins and I've had problems adding new databases to my 
Forward Lookup Table.  Can you help me?  I've tried adding the entry into my 
Table and changing it in my proxypage.htm; but I'm having no luck in accessing 
it.  

Thank you for any help.

Marcae Wilkins
DP NEtwork Technician II
Ottenheimer Library
University of Arkansas at Little Rock
Little Rock, AR 72204
(501) 569-8057
mdwilkins@xxxxxxxxxx

----- Original Message -----
From: Dana Belcher <dbelcher@xxxxxxxxxx>
Date: Monday, October 1, 2001 11:56 am
Subject: Implementing WAM -Reply

> We haven't had that many problems with wam.  We do not require that our 
> patronsuse it.  They can continue to use the username/password setup if 
> they want. 
> Many choose to do this, however, not all of our databases are accessible this
> way.  Therefore, if they want the the whole enchilada, they have to set up 
> wam. 
> We've had a pretty high success rate with our proxy users.
> 
> Dana Belcher, PeriodicalEast Central University
> Linscheid Library
> 1100 E. 14th
> Ada, OK 74820
> 580-310-5564
> 
> >>> Vinaya Tripuraneni <tripuran@xxxxxxxxxx> 09/30/01 11:18pm >>>
> Hi all,
> 
> I have been following the discussion on the list regarding cable modems 
> and 
> WAM. We just recently (July 15) implemented WAM on our campus and 
> have had to deal with some flak from students, faculty and staff.
> Prior to implementing WAM we were issuing usernames and passwords 
> for our web databases which seems to have "spoiled" our 
> patrons. A lot of our patrons have complained that we have made it 
> more "difficult" for them to access our databases by requiring them
> to configure their browsers.
> 
> I have a few questions for those you who have implemented WAM.
> 
> 1. How did your patrons (faculty, staff and students) receive WAM? Were 
> there a lot of complaints? Was the university community supportive of the 
> library implementing WAM?
> 
> 2. Has anyone else been in our situation - issuing usernames and passwords 
> before going to WAM? If so, how did your patrons react?
> 
> 3. How many calls do you receive regarding the proxy set up? Do you feel 
> that 
> more patrons are configuring their browsers on their own than are calling 
> you? 
> Was there a time after which you noticed a decrease in the number of calls?
> 
> 4. Are many or any of your patrons irate at having to configure their 
> browsers?
> 
> 5. Have any of you found having instructions with graphics (screen shots) 
> more 
> helpful? Has that decreased the number of calls from patrons?
> 
> I guess I am seeking advice and also some solace that I am not in this 
> alone!!! 
> Thank you all in advance for reading my questions and sharing your 
> experiences.
> 
> Vinaya Tripuraneni
> 
> #######################################################
> Vinaya Tripuraneni
> Electronic Services/Ref Librarian
> Associate Professor
> Wilson Library - Univ of La Verne
> 2040 3rd Street, La Verne, CA 91750
> (909) 593-3511 x4307
> "Wear the old coat, buy the new book" - Austen Phelps
> #######################################################
> --
> This message was distributed through the Innovative Users Group INNOPAC list
> Public replies:  INNOPAC@xxxxxxxxxx
> Update your subscription options: 
> http://innopacusers.org/list/listinfo/innopac